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January 15, 2015
Question

Failed to delete leads

  • January 15, 2015
  • 5 replies
  • 1826 views
hi, i am trying to mark multiple leads on the lead data base and delete the leads.
This action fails. any idea why?
thanks
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5 replies

Level 7
January 15, 2015
Hi Amnon: This is probably best handled by Marketo Support. Please submit a ticket here:

https://community.marketo.com/MarketoSupportHome
Josh_Hill13
Level 10
January 15, 2015
So you have a smart list, you selected a few leads, and then used Delete Leads, yes?

What message does it give you?
January 15, 2015
One common cause is if you have your instance connected to a CRM and you have the delete flag set to "Delete from CRM = Yes" but the sync user doesn't have permission to delete leads in the CRM. The error should be listed in the activity log of the leads you tried to delete.

As Nicole stated, support can give you a more precise answer.
January 18, 2015
Hi, i enter lead database -> All leads
and try to delete from there.
I chose "Delete from CRM" set to false, and i ge this error
Level 7
January 18, 2015
Hi Ammon:

This indicates that Marketo doesn't have permission to delete Leads or Contacts in your CRM. Please check with your CRM Administrator, if they can grant Marketo the permission to delete Leads and Contacts.