Skip to main content
A
Anonymous
June 24, 2015
Question

Failed Flow step-sync to SFDC skipped-ID value isn't valid for user, etc.

  • June 24, 2015
  • 2 replies
  • 1515 views

Anyone see this before?

New lead who filled out a MKTO form was not synced to SFDC during a flow step - MKTO reason - Invalid Cross reference key- Record type ID: This ID is not valid for the user.

In the activity history for the lead it says that the SFDC campaign status update couldn't happen because the lead was not a SFDC Lead/Contact type. 

I'm confused because I'm trying to sync them to SFDC so they can become a Lead type.

Please advise,

Thanks,

Lynn

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

Justin_Norris1
Justin_Norris1
Level 10
June 25, 2015

Lynn Ray Magers-Pardo​

It sounds like there could be some permission issues in SFDC. I would double check to make sure that the Marketo-SFDC sync user in SFDC has been granted access to all relevant record types for the lead/contact objects. Possibly a record type is being specified somewhere that the user does not have rights on.

Not 100% sure but the first error message suggests this could be the problem.

A
Anonymous
June 25, 2015

Thanks, Justin,

I’ll look into it.

Regards,

Lynn

”A data Mother’s work is never done…”

A
Anonymous
June 25, 2015

Lynn,

What is the order of your workflow? If the lead isn't in SFDC (hence, not a SFDC lead/contact) then they can't be added to the campaign. Do you have a "sync lead to SFDC" step set up in the workflow before adding them to the campaign?

Terms & ConditionsAccessibility statement

Loading footer...