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A
Anonymous
September 27, 2016
Question

Facebook integration

  • September 27, 2016
  • 1 reply
  • 2482 views

1. So, the marketo email address that we created for ad-bridging has admin rights to 4 facebook ad accounts.

However, we are only able to push lists to two of the accounts, other 2 are not working.

Anyone has similar issues? Any solutions?

2. When pushing leads via ad-bridge to facebook, we can't see the drop down list of existing custom audience that we have previously setup?

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1 reply

Nicholas_Manojl
Nicholas_Manojl
Level 8
September 28, 2016

Hi Vibha,

I have only selected one page to connect to so I can't help you with question 1. Perhaps;

- When you setup the Facebook account in Admin / Launchpoint, you get the option of choosing which pages you would like to manage. You might want to double check there.

- The pages are drawn from which permissions your Facebook account has permissions to access, so that is another variable you might want to check.

For question 2, on my instance I can see a list of existing custom audiences. So that is what you should be getting also.


From memory, there are a few permission levels in Facebook, ranging from superuser to read-only analyst. Again - another variable you might want to check.

A
Anonymous
October 2, 2016

Good info - Thanks Nicholas!

So in facebook the page and ad accounts have admin access (so same as super user I guess), but am still unable to see the existing custom audiences in marketo when pushing leads?

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