Exporting the list of opens by date/time is cutting of at 20K | Community
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J
Jamie_Barclay
Level 5
November 10, 2017
Question

Exporting the list of opens by date/time is cutting of at 20K

  • November 10, 2017
  • 2 replies
  • 3007 views

So I want to export the list of opens by time of day. 

There are a total of 164,557, but Marketo is exporting into Excel vs. CSV and only 20,000 are pulling in. :-(

Is there any way to get the export to export into a CSV file or to be able to pull this information in a different way?

Thank you

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2 replies

Josh_Hill13
Josh_Hill13
Level 10
November 10, 2017

You are trying to pull the activity log from a campaign. It would be better to run a smart list on Opened Email IS X from timeframe. That will export the list of people who opened much faster.

J
Jamie_BarclayAuthor
Level 5
November 10, 2017

But that doesn't show the time that people opened.  That's what I need.

Thank you

J
Jamie_BarclayAuthor
Level 5
November 12, 2017

does any one have any insight here?

Nicholas_Manojl
Nicholas_Manojl
Level 8
November 13, 2017

try emailing support@marketo.com

There is a function that Marketo can use to extract it from the backend, but it does take some time.. it may well be a paid engagement with Marketo professional services.

J
Jamie_BarclayAuthor
Level 5
November 19, 2017

Thanks Nicholas - just curious, does it have to do with setting up an API call?

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