Skip to main content
Angelika_Libera
Angelika_Libera
Level 2
November 22, 2017
Question

ExplicitCompanyUpdateNotAllowed

  • November 22, 2017
  • 1 reply
  • 3454 views

Hi

When uploading a list I'm getting this import failure reason "ExplicitCompanyUpdateNotAllowed" - could anyone please explain what this means? Does this refer to an explicit field or all fields in the company tab?

Many thanks,

Angelika

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
November 23, 2017

Hi Angelika,

If the persons in Marketo are linked to contacts and accounts in your CRM, the company fields are locked and cannot be updated.

But I was under the souvenir that in this case, the import would update the contact fields and let alone the account ones, but would not reject the import.

Can you check whether you are in such a contact/account situation ? (look at the SFDC type field).

-Greg

Angelika_Libera
Angelika_LiberaAuthor
Level 2
December 1, 2017

Hi Greg,

Many thanks for your answer.

Yes, that's correct, the contacts affected were all linked to contacts and accounts in our CRM and wouldn't update until I took out all company related fields from the spreadsheet. After that they updated.

Again many thanks.

Best wishes,

Angelika

Terms & ConditionsAccessibility statement

Loading footer...