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A
Anonymous
June 9, 2015
Solved

Existing lead call webhook not firing

  • June 9, 2015
  • 2 replies
  • 1594 views

Hi there,

We've created a Webhook that fires when a form is filled out, and the webhook creates a case in Salesforce.

While testing the form, I'm able to get the webhook to fire if the lead is new to the system. However if it's an existing lead, the webhook is firing and returning a 200 code (which should be success), however the case isn't in Salesforce.

The form that fires the webhook is for existing clients, so none will be new to the system. Is there a way around this – getting the webhook to create a SFDC case for existing leads that submit a form?

Thanks!

Kate

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Best answer by

Hi Sanford and Josh, thanks for your responses. This is resolved. A five-year Marketo user and I still forget about simple lead flow rules (leads run through every time). How embarrassing...Thank you for the RequestBin tidbit. I'll add this to my toolbox.

2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
June 9, 2015

When you say the webhook is firing, have you tested with a service like RequestBin to see if the call is making it out of the Mkto network -- that is, to see if the 200 OK is being returned by the remote HTTP endpint?

Josh_Hill13
Josh_Hill13
Level 10
June 10, 2015

this is critical. I've had Marketo return the 200 (with no other detail) and the endpoint had no data. Other than doing what Sanford suggests, have you asked the SFDC Admin to provide log detail?

A
Anonymous
Accepted solution
June 25, 2015

Hi Sanford and Josh, thanks for your responses. This is resolved. A five-year Marketo user and I still forget about simple lead flow rules (leads run through every time). How embarrassing...Thank you for the RequestBin tidbit. I'll add this to my toolbox.

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