exclude leads from communication limits

Forum|Forum|12 years ago
September 5, 2013
8 replies
3313 views

I'm looking to mark a group of leads as permanently excluded from communication limits.

Specifically, I want our own employees to receive every email we send, regardless of current restrictions without having to set up a separate Smart Campagin to distribute those messages.

I can see how I can include or exclude campaigns from limits--but I'm looking for a global parameter at the lead level.

Am I missing something obvious? Or is this not possible with the current implemetation.

Marketo

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Anonymous

Hey Steve,

You are referring to aborting campaigns if the number of qualified Leads exceeds a certain number, right? If so, what you are looking to do is not supported. That rule simply looks at totals, not who is actually included.

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Anonymous

Jeff, thanks for the response-- the issue is slightly different.

I want to disregard campaign-specified limits for any individual leads I designate--namely our own employees Meanwhile, I want to be able to apply the limit on a campaign-by-campign basis to the rest of the data.

Maybe an example would help: Lets say I've defined my Communications Limit at 2 emails/day. I know I have to opt each campagin into the Communication Limits in order to be limited.

Email 1 goes out , the campaign was opted in to limits, so it goes out to all intended recipients (including some of our employees) without problem.
Email 2 goes out, the campaign was opted in to limits, so it goes out to all intended recipients (including some of our employees) without problem.
Email 3 goes out, the campaign was opted in to limits. Here it will be supressed for anyone who received Email 1 & 2, becuase the limit is 2. However, I want our employees to get Email 3 anyway..

I don't know if I can do that or not.

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Anonymous

Ah, understood. My gut reaction is that this is not possible, to mark the Leads in a way that certain rules don't apply to them. But I am not too familiar with this capability yet, sorry.

Let me know what you find out!

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Anonymous

The only way to exclude leads from Communicaiton limits is to send content to them in a separate campaign that does not opt into the communication limits.

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Anonymous

Has a solution to this issue been created yet? I'd like to be able to keep the regular communication limits for a campaign and designate to send to two people (my boss and I) even if we have already hit the communication limits for the day.

Thank you.

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Anonymous

This is also a feature that I would appreciate, as currently members of my seed lists are being limited (internal employees) and we cannot create duplicate campaigns for all email newsletters for staff-only.

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Anonymous

I would like to see this feature too! I really like being able to set communication limits in general, but I would also like to get all the emails myself as confirmation that the campaign is running as expected. Ditto for my boss!