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A
Anonymous
February 4, 2016
Question

Event Check-in App Issues

  • February 4, 2016
  • 3 replies
  • 1761 views

We have downloaded the event app on our trade show iPads for checking quest in to events. We keep experiencing issues with the app locking up or processing extremely slow. There is not an app update available, we have tried uninstalling then reinstalling, we have logged out then back in but nothing seems to improve the issues. Can anyone off help?

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3 replies

Dory_Viscoglio
Dory_Viscoglio
Level 10
February 5, 2016

Have you tried opening a support ticket? Unfortunately this is going to be a hard one for any of us to troubleshoot, I think.

A
Anonymous
February 5, 2016

Hello April Hammons​!

I'm afraid @Dory Viscogliosi​ is right, this is a hard one to troubleshoot without more information.

Do contact support - they're always happy to help!

The only initial suggestions I would have for you, are to make sure that your iOS is updated and that there is sufficient space left on your iPad (applications tend to run slow when the iPad is nearly full and that's very easy to achieve on a 16GB one for example!)

Finally test out the network where you are - sometimes the internet at events can be a little slow and it may be affecting your user experience.

A
Anonymous
February 8, 2016

Thank you for your help on this. I will double check that we are operating on the most up to date version of iOS and try multiple networks to see if that resolves our issues. If not, I will proceed with submitting a case to the support team. Thanks again!

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