Error synching to SFDC - "the record is filtered in sfdc" | Community
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Robb_Barrett
Robb_Barrett
Level 10
September 14, 2016
Solved

Error synching to SFDC - "the record is filtered in sfdc"

  • September 14, 2016
  • 2 replies
  • 12127 views

I'm working in my UAT instance, trying to get some synching of data.  I filled out a form and it was able to synch and populate SFDC but on subsequent form fills using the same email address I get an error of "the record is filtered in sfdc." I don't understand this error - can anyone help me identify the issue?

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    Best answer by Grégoire_Miche2

    Hi Robb,

    This happens when one has a sync filter setup. Typically a "sync with Marketo" field. This field has been unchecked, driving the sync to stop. This can have been done manually or though a workflow on SFDC side. It might also have been done from Marketo. Yet the record in still in Marketo, but the sync is simply stopped. The way to fix it is to go to SFDC and check the box.

    Read carefully these:

    -Greg

    2 replies

    A
    Anonymous
    September 14, 2016

    Hi Robb

    Have verified your de-dupe criteria for lead/contact? Also you can verify if record type which is not accessible to Marketo sync user, is assigned to lead/Contact. If possible, share the LP url.

    Regards

    Kapil

    Grégoire_Miche2
    Grégoire_Miche2Accepted solution
    Level 10
    September 14, 2016

    Hi Robb,

    This happens when one has a sync filter setup. Typically a "sync with Marketo" field. This field has been unchecked, driving the sync to stop. This can have been done manually or though a workflow on SFDC side. It might also have been done from Marketo. Yet the record in still in Marketo, but the sync is simply stopped. The way to fix it is to go to SFDC and check the box.

    Read carefully these:

    -Greg

      A
      Anonymous
      March 17, 2017

      Hi Greg,

      I read through both parts of your Sync with Marketo guide and I still don't quite understand what I need to do. Any ideas?

      I'm having the same issues when I try to delete a record from both Marketo and SFDC. The error I get is:

      failed to delete sfdc lead: filtered in sfdc

      Any ideas?

      Grégoire_Miche2
      Grégoire_Miche2
      Level 10
      March 17, 2017

      Resync the record in SFDC. Marketo cannot access it because the sync filter is disabled for this record.

      Greg

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