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A
Anonymous
May 30, 2015
Solved

Error Merging Leads

  • May 30, 2015
  • 2 replies
  • 2628 views

Hey everyone. I saw that there's several threads on this topic, but didn't see any that listed my particular issue.

I've been trying to merge some of our duplicate leads. And I keep getting this error message:

Has anyone else seen this? The number in the brackets seems to vary depending on which leads I'm attempting to merge. And it does not seem to matter if these are new leads, older leads, leads with lots of conflicts, or leads with few conflicts.

Thanks!

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Best answer by Josh_Hill13

This may be caused by lack of permissions on the CRM side as Marketo will attempt to merge the record in the CRM too. I bet the number there is the Lead ID #.

2 replies

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Anonymous
May 31, 2015

Susan Brown​

Sorry about your issue. This Product article might help too: Find and Merge Duplicate Leads - Marketo Docs - Product Docs

FYI. I moved your posts to the Products and Support section where you might get an answer faster. This section is for Community related issues. The Product and Support area is for Marketo related questions.

Also, I see you have multiple accounts on the site. You might want to consider adding 'Primary' next to your title like I did Scott K. Wilder​

It certainly will help us if we need to send you a message. Thanks.

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Anonymous
May 31, 2015

Thanks, Scott. I know how to merge leads, but am getting an error. And I can't get an answer from support, so I thought I'd ask the community.

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alex.stanton
Level 7
May 31, 2015

Courtney Grimes​ encountered something like this recently. Tagging her to see if it was a similar issue.

Josh_Hill13
Josh_Hill13Accepted solution
Level 10
June 1, 2015

This may be caused by lack of permissions on the CRM side as Marketo will attempt to merge the record in the CRM too. I bet the number there is the Lead ID #.

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Anonymous
June 1, 2015

Ohhhh... that would make so much sense. Thanks, Josh. I'll see if I can up the rights of the Marketo User in Salesforce.

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