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Jeremy_Gendelma
Jeremy_Gendelma
Level 2
December 9, 2019
Question

Error loading "Email Performance" report

  • December 9, 2019
  • 2 replies
  • 2725 views

Is anybody else having trouble loading the out-of-the-box "Email Performance" report in Analytics? We used to get a monthly email from Marketo with this report called "Data Management.All Emails Sent Last Month Report." Those stopped coming in October. Since then, I have tried to pull it manually and get an error every time.

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2 replies

Josh_Pickles
Josh_Pickles
Level 5
December 10, 2019

Hi Jeremy,

Could you post the error message that you're getting when you attempt to pull the report manually?

Jeremy_Gendelma
Jeremy_GendelmaAuthor
Level 2
December 10, 2019

Hey Josh, here's the error:

Tracey_Bartz1
Tracey_Bartz1
Level 4
December 10, 2019

Hi Jeremy - 

A few things you might want to try: 

  • Double check the setup tab of the report
    • Is your date range valid?
    • Do you have any errors in the setup filters?
  • Double check the smart list tab of the report
    • Do you have any errors in the smart list filters (any red squiggly lines or blank fields)? 

If you checked these items and the report still throws an error I would suggest creating a support ticket so the support team can pull the actual details of the report and provide guidance. 

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