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Heather_Hancoc1
Heather_Hancoc1
Level 2
June 10, 2019
Question

Error in Uploading Images to Design Studio

  • June 10, 2019
  • 3 replies
  • 3627 views

Hello - I am having trouble uploading images into the design studio. It shows that the image is uploaded but when I try to preview or add it into an email, it is showing a box with an x in it.

I uploaded it to the Design section >> Images and Files >> Downloadable Images, as well as the >> Logos and >> Template Graphics folder

3 replies

SanfordWhiteman
SanfordWhiteman
Level 10
June 10, 2019

Please move the thread to Products‌ - Move link will be at the right (please move this thread, don't merely duplicate it). You've posted to Champions, which isn't a support space.

Heather_Hancoc1
Heather_Hancoc1Author
Level 2
June 10, 2019

whoops - my apologies. I don't see the option to move the thread. can you please provide a little more specifics?

Heather_Hancoc1
Heather_Hancoc1Author
Level 2
June 10, 2019

never mind - just figured it out.

SanfordWhiteman
SanfordWhiteman
Level 10
June 10, 2019

What is the URL of one of the broken images (right-click on it in your browser and copy the image URL)?

Dave_Roberts
Dave_Roberts
Level 10
June 17, 2019

I've seen something like this happen when there are spaces or special characters in the file name. If you've got spaces or special characters, try changing the file name [of a file on your machine] to only contain letters and dashes or underscores (no spaces) and upload that file into Marketo, then try the new URL in your email? 

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