Engagment Program - Can A Lead Go Back a Stream? | Community
Skip to main content
Mikes_Jones
Mikes_Jones
Level 7
July 6, 2015
Solved

Engagment Program - Can A Lead Go Back a Stream?

  • July 6, 2015
  • 3 replies
  • 2745 views

Pretty straight up question, can I send leads back to stream 1 if they are already past it?

Thanks.

    This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
    Best answer by Anna_Bruning1

    Hi Malik,

    You can send a lead back to a previous stream. You'll just have to use an outside traffic cop (program) to pull the lead out of one stream and move it back to an earlier one. It's more of a old school way to work with the engagement streams. You can't use the imbedded transition rules to send the leads back to previous streams.

    3 replies

    Kristen_Malkov1
    Kristen_Malkov1
    Level 7
    July 6, 2015

    Are you asking if the lead has already been through the same stream, can they go through it again? What are the current program statuses you're working with and what are you trying to achieve?

      Mikes_Jones
      Mikes_JonesAuthor
      Level 7
      July 14, 2015

      I meant, if there is new content in the first stream but a lead has already moved onto a second stream, if they can be sent back to the first stream so that they can receive the new content and then jump back to the stream they were in, but it looks like it is doable. Thanks!

      Anna_Bruning1
      Anna_Bruning1Accepted solution
      Level 3
      July 9, 2015

      Hi Malik,

      You can send a lead back to a previous stream. You'll just have to use an outside traffic cop (program) to pull the lead out of one stream and move it back to an earlier one. It's more of a old school way to work with the engagement streams. You can't use the imbedded transition rules to send the leads back to previous streams.

        Mikes_Jones
        Mikes_JonesAuthor
        Level 7
        July 14, 2015

        Anna, thanks for the explanation!

        A
        Anonymous
        July 9, 2015

        @Malik Zafar​ - Hope the responses help. I moved your post to the Products and Support​ section of the site.

          Terms & ConditionsAccessibility statement

          Loading footer...