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A
Anonymous
October 28, 2016
Question

Engagement stream cadence not followed

  • October 28, 2016
  • 2 replies
  • 1834 views

We recently created a new engagement stream and have the cast cadence set to every other Tuesday. I just checked the stream and report and see that an email went out this Tuesday and then the second email went out on Wednesday of the same week. Could you tell me why that is and how to make sure that doesn't happen in the future since we plan to add additional emails to the stream?

Thanks in advance for your help.

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2 replies

Jessica_Kao3
Jessica_Kao3
Level 7
October 28, 2016

Can you send a screen shot of the report? Check the setup of the report?  Were these emails used by any other program?

I would identify a few leads that received the email on wednesday and look at their activity history and see which program it was that sent the email to confirm that it is the engagement program. 

Devraj_Grewal
Devraj_Grewal
Level 10
October 28, 2016

Agree. Also click the "View" option under Streams and go to "Leads". For "All Casts" that will show if the second email actually cast from this stream or not.

A
Anonymous
October 28, 2016

Josh_Hill13
Josh_Hill13
Level 10
October 28, 2016

Your first cast is set to Wed and your next cast is always on Tuesdays.

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