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A
Anonymous
May 23, 2014
Question

Engagement Score Update

  • May 23, 2014
  • 2 replies
  • 808 views
I set up an engagement program a couple of weeks ago. The first email went out almost straight away and 72 hours later the engagement score had been calculated and was showing on the dashboard. The second email in the stream went out on Tuesday and the engagement score has yet to appear on the dashboard. IS anyone aware of any issue currently in engagement programs which would cause the score not to update?
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2 replies

Josh_Hill13
Josh_Hill13
Level 10
May 23, 2014
Did you ask Support?

I believe this is calculated each night, but it waits 3 days to do this after each cast.
A
Anonymous
May 23, 2014
I havent asked support no, was hoping to get the answer from the community before going to support. It has been 72 hours at 4pm UK time today so I will check again in the morning. Thanks for your help Josh.
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