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Mark_Farnell
Mark_Farnell
Level 5
January 30, 2014
Question

Engagement Program Updating Status

  • January 30, 2014
  • 2 replies
  • 884 views
You might guess I am having a few problems finding answers in the documentation.  Do I need to set a smart campaign to update the lead program status from member to engaged after an email click, for example, or is all of that handled automatically by Marketo?
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2 replies

Mark_Farnell
Mark_FarnellAuthor
Level 5
January 30, 2014
as an example of what I am currently doing, if the lead clicks a link in an email being used in the engagement program and is a member of that engagement program I am updating the status to engaged.  It's a low level definition I admit but shows success for that program.

But what if the lead is in another engagement program?  Because all my nurture emails are prefixed "n:emailXXX" if they are a member of a two engagment programs as well and click a link in a different "n:emailXXX" in the other engagement program, does that mean I will be updaing the status to engaged in both programs?
A
Anonymous
January 30, 2014
If you restrict which email link click updates the status to engaged in the specific engagement program, that should do the trick.
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