Engagement Program Statuses - Difference between 'Engaged' and 'Responded'? | Community
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A
Anonymous
July 7, 2015
Question

Engagement Program Statuses - Difference between 'Engaged' and 'Responded'?

  • July 7, 2015
  • 1 reply
  • 1009 views

Hi all,

I am trying to set-up the statuses for my engagement programs. Can you tell me the difference between 'Engaged' and 'Responded'?

Thank you!

Mandy

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
July 7, 2015

They can be whatever you want!

I recommend coming up with several statuses and defining the triggers:

  • Member (added)
  • Clicked
  • Engaged (maybe filled out at least 1 form?)
  • Reached Goal (whatever that is)
  • Bad Exit - did something you did not want
  • Unsubscribed - exited from an email in this program.
A
Anonymous
July 7, 2015

Josh,

When you say come up with several statuses defining triggers, do you mean create new SCs with the triggers in them?

For instance, if I wanted to create on for 'Engaged', would I create a SC and then in my Smart list, I would say "Fills out form" trigger and that would be "any". The flow would say "Change program status' to "Engaged"?

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