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A
Anonymous
October 8, 2013
Solved

Engagement program sequence

  • October 8, 2013
  • 3 replies
  • 1337 views
If a lead is blocked from receiving an email in a program due to its filters, what hapens in the next cast? Does the lead try to go through the same program or does it move to the next program/email in the queue?
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Best answer by AlokRa4

Hi Tole

Since you have filtered the lead at a program level, it will be blocked forever for the program, even if it is qualified for the next cast in the program.

3 replies

A
Anonymous
October 8, 2013
If the lead is blocked due to filters, they will not receive any content in this cast.  In the next cast, they will receive the next piece of content in the stream.
A
Anonymous
October 8, 2013
What if a lead was blocked from a program due to filters last cast, but it's qualified this cast? Would it go through the program or would it forever be blocked from that program?
A
AlokRa4Accepted solution
Level 10
October 9, 2013

Hi Tole

Since you have filtered the lead at a program level, it will be blocked forever for the program, even if it is qualified for the next cast in the program.

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