Engagement Program Recipient Time Zone Pause Emails After Initiated | Community
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Roy_Hegger1
Roy_Hegger1
Level 2
May 13, 2019
Question

Engagement Program Recipient Time Zone Pause Emails After Initiated

  • May 13, 2019
  • 1 reply
  • 1760 views

When using Recipient Time Zone in an Engagement Program Stream Cadence, because this will initiate 25 hours in advance of a send, is there anyway to interrupt the send for those that have not yet gone out (in our case, because we are a purely North American company, would be most/all) and stop emails from going out after the cadence starts but before the emails have actually gone out?

Because we normally send Tuesday morning's at 7:45am in each recipients time zone, I'm thinking of a case where I may get a request in the middle of a Monday to pause the program scheduled to go out Tuesday and it will have already initiated.

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    1 reply

    Justin_Buckner
    Justin_Buckner
    Level 2
    May 14, 2019

    Hi Roy,

    There is not a way to stop the Recipient Time Zone email send within an engagement program once the emails have already began sending. With a regular email program, however, you an abort it after the program has already started running. I hope this helps!

    http://docs.marketo.com/display/public/DOCS/Abort+Delivery+of+Email+Programs+Scheduled+with+Recipient+Time+Zone

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