Engagement Program - frequency of email | Community
Skip to main content
A
Anonymous
July 2, 2013
Solved

Engagement Program - frequency of email

  • July 2, 2013
  • 5 replies
  • 1471 views
I read that the new customer engagement program allows you to set how often a lead can receive emails - "
  • Smart Engagement - automatically limits email frequency, alerts when content is exhausted, and avoids sending the same content twice
​However, I can't work out how to set up the email frequency limits.  Are they simply referring to the cadence here?  If so, this is disappointing, I was hoping that there would be a new setting that could be used across programs in some intelligent way.

Anybody?  There doesn't seen to be anything in the articles, I have worked my way through them all today.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by
The email frequency feature is called Communication LImits.  This will allow you control the number of emails a lead gets per day and over an X day rolling period.  Customers with Select and Enterprise get this automatically.  Standard customers can buy an add-on package that includes this plus additional engagement program capabilities.

Communication limits releases in July (currently scheduled for July 17).

5 replies

A
Anonymous
July 2, 2013
Following this
A
Anonymous
July 2, 2013
As not an employee, I think this feature is an extended one. If you're on the standard or spark editions you won't get it for free. If you're on select you'll have it. Once again, i'm not an employe, but this is how I believe it to be.
A
Anonymous
Accepted solution
July 2, 2013
The email frequency feature is called Communication LImits.  This will allow you control the number of emails a lead gets per day and over an X day rolling period.  Customers with Select and Enterprise get this automatically.  Standard customers can buy an add-on package that includes this plus additional engagement program capabilities.

Communication limits releases in July (currently scheduled for July 17).
    A
    Anonymous
    July 5, 2013
    Hi Cheryl,

    How much will the "Communication Limits" cost. It's a feature my organization was very interested in. But after having to buck up for additional streams, I'm almost certain we won't be able to add any other features...
    A
    Anonymous
    July 5, 2013
    If you purchased the Add On package, then you will get Communication Limits by default in the July release.
    Terms & ConditionsAccessibility statement

    Loading footer...