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A
Anonymous
March 7, 2014
Question

Empty Engagement Score

  • March 7, 2014
  • 3 replies
  • 844 views
We have been launching new engagement programs left and right. As we start to get metrics coming in, I am wondering why our engagement score for individual emails and the entire program is still empty. Do I need to trigger it to populate somehow? Or does it just take a while (we are only 2 weeks in). 

Thanks!
Katelin
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3 replies

A
Anonymous
March 12, 2014
I have the same question/issue. Hoping someone can help :)

A
Anonymous
March 20, 2014
Danielle I was doing more research and think I found my problem.

I am always pulling in campaigns (not individual emails), and it will only score based on the success of those programs. Well since they are only being used for that, I didn't set up any success parameters and the like for those programs.

I'm hoping once I do this will be resolved.

A
Anonymous
March 28, 2014
I've experienced a similar issue when adding Programs to Engagement streams, so I contacted Marketo's support team on the matter, who are looking into it as we speak. I'll post any updates here.
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