Employee Key 'USERNAME' not found | Community
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A
Anonymous
October 17, 2016
Question

Employee Key 'USERNAME' not found

  • October 17, 2016
  • 1 reply
  • 2164 views

Hello,

I have sent invite to an user but unfortunately the username is not auto filling the field in Round Robin - Flow - Assigned to drop down field and when i type that user name in the field manually then I found the below results;

Fault:Action threw exception

exception message: employee with key 'Username' not found

Please help !

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1 reply

Josh_Hill13
Josh_Hill13
Level 10
October 17, 2016

Please provide a screenshot and more context. Are you using an SFDC or MS Dynamics step?

Invite to which type of user?

A
Anonymous
October 18, 2016

Its MS Dynamics and I have invited a the Dynamic User and set a role as a Marketing User in Marketo.

Result image is attached

Thanks

Dan_Stevens_
Dan_Stevens_
Level 10
October 18, 2016

We just learned that none of our recently added MS Dynamics users are available in Marketo (e.g, which are used to assign leads when synced to CRM) ever since we upgraded to the latest Marketo solution in CRM - so about a month's worth of new users.  Not sure if this is related to your issue, but thought it might be worthwhile mentioning.  We're on ver. 4.0.0.19

We have an existing support ticket open.  The next step to resolution will be to run a resync of the CRM user entity.

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