Emails waiting to sent in Engagement Program | Community
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J
Julz_James
Level 8
November 13, 2014
Solved

Emails waiting to sent in Engagement Program

  • November 13, 2014
  • 4 replies
  • 1586 views
Hi there,

I've set up an engagement program with a stream of 4 emails in it.  I've set up the cadence and activated the content and added leads using the smart campaign, but then it doesn't look like anything is happening?  how can I see if the first email has been sent?  Have I done something competely wrong?

Thanks

Juli
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Best answer by
Hi Juli,

It might be easier to call support to have them help you get this up and running.  If the content is active, it should not be grayed out, unless you set a schedule for the content and the dates have passed.

Thanks,
Cheryl

4 replies

Josh_Hill13
Josh_Hill13
Level 10
November 13, 2014
When is the next cast? You can look at the Dashboard to view the upcoming casts.

You can also set the first cast to whatever date you want. Go to Stream > Cadence > First Cast.
J
Julz_JamesAuthor
Level 8
November 13, 2014
I've done that, but the first piece of content is now greyed out (it was activated), and when I click on engagement it says nothing has been sent?  I'm very confused!
A
Anonymous
Accepted solution
November 13, 2014
Hi Juli,

It might be easier to call support to have them help you get this up and running.  If the content is active, it should not be grayed out, unless you set a schedule for the content and the dates have passed.

Thanks,
Cheryl
J
Julz_JamesAuthor
Level 8
November 14, 2014
On the phone to support now and they sound as confused as me!  Hopefully I'll get it resolved shortly.

Thanks for the help.
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