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Gabrielle_Mintz
Gabrielle_Mintz
Level 1
January 20, 2020
Question

Emails Stuck in Activity Type "Send Email". Not Delivering?

  • January 20, 2020
  • 2 replies
  • 2575 views

We preformed an email send a few hours ago to around 9,000 people and all of them are still sitting in "Send Email". Is there a reason why the email would not be delivered to a single person hours later? I ran an email performance report to confirm as well and the "delivered" column does indeed say "0".

Thanks in advance!

Gabrielle

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2 replies

Vladislav_Vagn1
Vladislav_Vagn1
Level 3
January 20, 2020

Are they all sitting in pending?

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
January 21, 2020

They can sit in pending for 24-36 hours if the recipient mail server is not accepting the message and the Marketo system is attempt to retry multiple times. If they haven't moved to bounced or delivered after 36 hours, you should contact customer support; likely something went wrong while the email was being built.

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