Emails not showing in my program list

Forum|Forum|10 years ago
December 16, 2015
3 replies
2660 views

Hey Marketo Folks! I cannot find emails that were just created within our campaign options drop down. This just started happening. We create an email within a program, approve it, then it does not show. I'm following the same process as I've always done. Is anyone else seeing this? Is this user error or should I contact support?

Thanks!

Marketo

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Priyank_Joshi3

Level 5

Hi Feather,

I would say refresh your screen to see if other user has not unapproved or turned email to draft. If your email still appears with approved, check again in your campaign drop-down option and start putting the "name of the program.name of the email".

Thanks

A

Anonymous

Thank Priyank! I had tried this, but was still not working on other programs. On the current program I am working on, it did work. So will just contact support if persists on other programs.

A

Anonymous

If you have approved the email(s), they should show up. Did you try refresh / closing and reopening browser?

Otherwise, time to call support.

Rajesh

A

Anonymous

Thank Rajesh! I will contact support. It was a weird issue, I have never had before Just wanted to see if anyone else had this problem

J

JohnCl9

Adobe Employee

Hi Feather,

If you've tried refreshing your browser and still aren't seeing the emails, then I would recommend opening a case with support. Be sure to include a link to your program so we can easily find it for troubleshooting.

John

A

Anonymous

Thank John! In my current program it worked, but others it was a problem but we found a work around. If the problem persists I will definitely contact support!

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded