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A
Anonymous
May 2, 2014
Question

Emails marked as "opened"?

  • May 2, 2014
  • 3 replies
  • 1492 views
My sales team has just started using Marketo and they've realized that when they go in to their sent mail to remind themselves of what they sent - the email gets marked as "opened" in Marketo. Is there any way to avoid this?

Also - when they cc someone on an email, and that person opens it, does it count as "opened"? 
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3 replies

Josh_Hill13
Josh_Hill13
Level 10
May 2, 2014
It may be marked as Open for the Sales person who sent it because it copies it to their box.

I do not know if a CC email is tracked.
K
kpara3-2
Level 9
May 2, 2014
Yeah, I'm unsure about the cc... get the to test it and let us know :)
A
Anonymous
May 2, 2014
So we tested it...anyone who is cced on the email and opens it it's marked as opened.
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