Emails do not appear to be sending in the right time zone | Community
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Whitney_Knight
Whitney_Knight
Level 1
June 5, 2017
Question

Emails do not appear to be sending in the right time zone

  • June 5, 2017
  • 2 replies
  • 1258 views

Hi there!

I am wondering if anyone else has had this issue. I have scheduled three campaigns to send at 9 a.m. CST (the time zone my organization's instance is set to). However, the emails do not seem to be sending out at this time; at least one of them I caught sending about two hours later, making me believe it is somehow sending out at PST instead or it is just a queue and it takes that long to send. I would appreciate any guidance in this matter.

Thank you very much!

Blessings,

Whitney

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2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
June 5, 2017

Please move the thread to Products​ to continue. This place is for feedback about this website (Marketo Nation) not support.

Veronica_Holme4
Veronica_Holme4
Level 9
June 20, 2017

Hi Whitney - what kind of email volume are we talking here? Is high-volume delaying your sends?

Also - check your local time zone settings. If the person who is setting up the schedule has a different local time zone set than the instance time zone, it'll send in the time zone of the person who set up the campaign.

Those are the two possibilities that spring to mind...

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