Email Tracking Links Cause URL's to go to Fallback page

Question

I am working on a recently migrated instance and am coming across an interesting problem. When I add the "track link" to the URL"s within an email, and send myself a test, the email links are going to the fall back page. However, when I remove the "track link" the URL's work perfectly fine. I ran a DNS/Domain/Cname test and everything looks okay, but I still feel this is a Cname issue. I am also experiencing an issue with the munchkin code. It is showing up on the website, but it is not firing when tested.

Has anyone experienced something like this before or has suggestions on additional testing or potential issues?

SanfordWhiteman · Accepted Answer

Hi Ariel,The tracking (branding) domain(s) and the the landing page domain(s) require different CNAMEs.It sounds like this instance has them reversed. In a proper setup, LP domains are CNAMEs for {{something}}.mktoweb.com, and tracking domains are CNAMEs for mkto-{{something}}.com.The fallback page is for nonexistent or unapproved LPs, hence the click tracking server should not be aware of it.

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