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November 21, 2013
Question

Email Tracking

  • November 21, 2013
  • 12 replies
  • 3799 views
We are wanting to add the code shown below to track the emails. However, the company that provided the code told us that we need to "switch off CSS inlining" in Marketo prior to adding this code. This is because Marketo is removing most of the code and leaving only the last line. Please advise on how to "switch off CSS inlining" and make this work.

Below is the code we are trying to add to our emails:

<style>@media print{ #_t { background-image: url('https://pwej2oqz.emltrk.com/pwej2oqz?p&d={{lead.Email Address:default=noemail}}');}} div.OutlookMessageHeader {background-image:url('https://pwej2oqz.emltrk.com/pwej2oqz?f&d={{lead.Email Address:default=noemail}}')} table.moz-email-headers-table {background-image:url('https://pwej2oqz.emltrk.com/pwej2oqz?f&d={{lead.Email Address:default=noemail}}')} blockquote #_t {background-image:url('https://pwej2oqz.emltrk.com/pwej2oqz?f&d={{lead.Email Address:default=noemail}}')} #MailContainerBody #_t {background-image:url('https://pwej2oqz.emltrk.com/pwej2oqz?f&d={{lead.Email Address:default=noemail}}')}</style><div id="_t"></div>
<img src="https://pwej2oqz.emltrk.com/pwej2oqz?d={{lead.Email Address:default=noemail}}" width="1" height="1" border="0" />
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12 replies

December 3, 2013
Yes I have found the Litmus support to be fantastic.  The response I got from them was:

"If you leave off the CSS, this will prevent the activity tracking for prints/forwards from coming through. You'll still see engagement and email client stats in your reports, however print/forwards will be omitted. As long as the tracking image itself is in the body of your email, then you'll receive the engagement/client data."

As a result of that information, I simply adding the img tag and left out the style information.
Paul_Hughes
Level 2
May 21, 2014
I am presently going through this issue right now, and I appreciate the feedback from both Gennadiy B and Samantha W. 

It is unfortunate that the Marketo representative in this thread (Breno Gomes) provided feedback that was a criticism of the Litmus tracking code itself, rather than giving constructive feedback as to how one might approach this problem. His comment was completely unhelpful.