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Mikes_Jones
Mikes_Jones
Level 7
November 24, 2015
Question

Email Tokens & Programs - help with structure

  • November 24, 2015
  • 2 replies
  • 1884 views

Hey guys,

So we had our email templates tokenized, meaning that we can now plug in content using tokens.

HOWEVER, one thing that didn't occur to me is that this limits the amount of emails we can have under a program. If we have two emails with the same template under one program, and we are using tokens, then we can't really have unique content for each email as the tokens are being pulled at the program level.

So my question is, what's the best workaround to this?

My initial assumption is that maybe it's best to give each individual email it's own unique program, and have them live under a common folder. Is this a good idea?

Any suggestions of past experiences would be great.

Thanks!

EDIT: Though I just realized, Salesforce only lets you sync one program to a campaign at a time, which is a bummer. Hmmm...

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2 replies

A
Anonymous
November 24, 2015

Yes, The program level tokens are 'program level'.

You can either,

1> Create different tokens for different emails in the program like 'Email1_Header' and 'Email2_Header' and so on.

But it becomes cumbersome if you have many emails in 1 program.

Also, as you saw, if you want to track the email program success information in SFDC campaign member statuses, you can not use this way.

So you might be better off by using different program for different email. That way, you can use tokens without hassle. And also you can sync program membership status with SFDC campaign.

That's how I used in past. Some exception was that for a 'email campaign' we had a series of emails part of same SFDC campaign. That's when I used the scenario 1.

Hope this helps

Rajesh

Mikes_Jones
Mikes_JonesAuthor
Level 7
November 24, 2015

How can you sync program membership status with SFDC campaign if you have multiple programs and only 1 SFDC campaign? I thought you could only sync one marketo program to one SFDC campaign.

Thanks!

EDIT: Ah nevermind, I see what you're saying. Thanks for the clarification.

We typically sync all of our programs with a salesforce campaign, so in this case we'd probably have to use option 1, which I agree can become a little messy as more emails are added.

Josh_Hill13
Josh_Hill13
Level 10
November 24, 2015

In regard to the multiple emails per Program, what sort of emails do you run? Is this a Program Template for webinars? repeatable situations where the text changes, but not the layout usually?

As someone said, use separate tokens for each email.

BUT, if you are trying to send out multiple versions of the same email, or just sending emails over and over again in the same program, I'd urge you to use 1 program per email and 1 program per event (regardless of the email count).

    Mikes_Jones
    Mikes_JonesAuthor
    Level 7
    November 25, 2015

    Josh,

    We have a program set up that sends someone a followup email when they fill out a form. Then, if they don't open or click the email in 5 or so days, they get a reminder email. About a week later, they are sent 3-4 thought leadership emails, which function sort of as a drip campaign. All these emails live under one program, and are controlled by two smart campaigns. And also, each email has unique copy and images. Using separate tokens can work, but having to create a bunch of tokens under one program seems cumbersome. (EDIT: Also, each email is using the same template)

    But what you're saying is that each email should have it's own program. I can see the benefits to that on the Marketo side, but how does that factor in when trying to sync one program to a Salesforce campaign?

    Thanks!

    A
    AlokRa4
    Level 10
    November 26, 2015

    Under your main drip program, you can create separate email programs. Then each of these emails programs can have individual tokens. Within each email program, you can create a smart campaign to assign the responders to an SFDC campaign.

    Here's an example:

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