Email Token issue

Forum|Forum|9 years ago
July 21, 2016
2 replies
2370 views

We recently switched to the new email editor 2.0 and noticed that one of the recipient who received our webinar invite had the the register now token with the entire reg url instead of just register now. When we tested it, it seemed to have worked just fine and none of us had any issue with the token. what could be the reason? See attached. This is how he received it.

and this is how we received it.

What do you think went wrong?

Marketo

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SydneyMulligan

Level 7

Can you share your HTML and token values for that button?

A

Anonymous

Hi Sydney, Here is the token value: info.nice.com/AWFOCloud-8TipsonManagingaDiverseWorkforce_28-07-16.Registration.html. and the web version of the url is: NICE Systems. (It's a cookied link)

Lalitha

Jenn_DiMaria2

Level 10

I think this has been mentioned in the Email 2.0 thread. There may be an update/explanation there already: Email Editor 2.0 is here!!!

ETA: I think it's the webinar token they were referring to, but might be the same problem?

A

Anonymous

Jennifer, the email editor 2.0 thread refers to the webinar attendee link and this one is on the webinar invite (Registration Link). I noticed the person receiving the reg link with error was hotmail user. It seems to be working fine in outlook and/or gmail. Never had this issue come across in the past.

A

Anonymous

I think I found the issue. The program name had special characters like / and or " " and that was also in the reg url. The person receiving the email was using hotmail account and hotmail account does not render the token well when you have special characters like this. I tested with another email with no characters and it rendered just fine.

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