Email template "Get ready": False display of the images in Outlook | Community
Skip to main content
Christina_Euric
Christina_Euric
Level 2
November 28, 2018
Solved

Email template "Get ready": False display of the images in Outlook

  • November 28, 2018
  • 1 reply
  • 6235 views

Hey everybody,

we're still trying to use the email template "Get ready" for our newsletter.

The template consists of the sections "Photo L" and "Photo R".

In the preview the photos look normally / like they suppose to look.

But when I send a sample to my Outlook Account the picture is displayed broken (see the pictures attached).

This happens with every picture of the "Photo R" section. The pictures of the "Photo L" section are all shown correctly.

Does anybody know why this is happening? What can I do to avoid that?

Best wishes

Christina

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.
Best answer by Brooke_Bartos1

Hi Christina,

I would suggest taking a look at your code for that area. Does it happen to have different width settings for the text box (set number of pixels) vs. the white background of that module (50%)  that are causing the text box to cut into the image based on the width of the Outlook view?

1 reply

Brooke_Bartos1
Brooke_Bartos1Accepted solution
Level 4
November 28, 2018

Hi Christina,

I would suggest taking a look at your code for that area. Does it happen to have different width settings for the text box (set number of pixels) vs. the white background of that module (50%)  that are causing the text box to cut into the image based on the width of the Outlook view?

    Christina_Euric
    Christina_EuricAuthor
    Level 2
    November 29, 2018

    Hey Brooke,

    thank you for your answer! I changed the width settings for the text box and now the picture is displayed correctly

    Thank you for help!

    Terms & ConditionsAccessibility statement

    Loading footer...