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S
Sarin
Level 4
May 10, 2017
Question

Email template edit issue

  • May 10, 2017
  • 2 replies
  • 2324 views

I have made some changes in an email template and then approved it. This email template was used by many emails and now all these emails are in the draft and when i try edit these emails or approve them it is showing the email template content rather than the original email content. Is there any way to get back the old content of the emails? Please help..

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    2 replies

    Harish_Gupta6
    Harish_Gupta6
    Level 6
    May 10, 2017

    Hi Sarin,

    If you haven't approved them you can de-link the particular email from template and discard the changes. But this is not the right approach to use always because once you de-link the email from template then all your future changes in template will not come up in old email.

    Thanks

    Harish Gupta
      S
      SarinAuthor
      Level 4
      May 10, 2017

      Thanks Harish,

      By de-linking you mean to edit the email code (html) and pasting the code of the existing email? In this case, the email will have no template?

      Harish_Gupta6
      Harish_Gupta6
      Level 6
      May 11, 2017

      Hi Sarin,

      Yes, but again this is not the good approch to use always.

      Thanks

      Harish Gupta
      Jessica_Kao3
      Jessica_Kao3
      Level 7
      May 11, 2017

      Next time, clone the template and edit the new template.  If you make changes to the template, those are the changes you want to cascade down to the emails that use that template like a footer change that you want to happen globally. 

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