Email Suspended not set after soft bounce | Community
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A
Anonymous
December 12, 2014
Solved

Email Suspended not set after soft bounce

  • December 12, 2014
  • 3 replies
  • 1423 views
I sent my first small email blast via Marketo yesterday. I had four soft bounces. The documentation says that “Email Suspended” is set when a soft bounce occures.

But for the mentioned four leads “Email Suspended” is set to false. And after the first soft bounce no further delivery attempt was executed, according to the activity logs.

Any idea why this happens?
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Best answer by Jep_Castelein2
Email Suspended is only set for Hard Bounces of type Anti-spam Block. Soft bounces are not recorded in Marketo. 

3 replies

Josh_Hill13
Josh_Hill13
Level 10
December 12, 2014
I am pretty sure soft bounces only lead to a re-try within 24 hours or a Pending Status. If it isn't doing that, you might ask Support.
Jep_Castelein2
Jep_Castelein2Accepted solution
Level 10
December 12, 2014
Email Suspended is only set for Hard Bounces of type Anti-spam Block. Soft bounces are not recorded in Marketo. 
    A
    Anonymous
    December 13, 2014
    Ah, OK. Then this article should be updated, since it states the contrary:

    https://community.marketo.com/MarketoArticle?id=kA050000000KzZyCAK
    “… Email Suspended - Set to True when a soft bounce occurs. This does not get automatically reset. …”
    Terms & ConditionsAccessibility statement

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