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Level 2
August 8, 2024
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Email Statistics Conditions for Multiple Parent Campaign folders

  • August 8, 2024
  • 1 reply
  • 1781 views

Hello.
I recently received a response from Nation and with the help of an engineer at the support center.
I understood that the campaign folder only aggregates emails from smart campaigns inside the folder.

However, I have additional questions, so I'm asking you one more question.

 

What I would like to ask you additionally is that if there are multiple child campaign folders within one parent campaign folder, does the email statistics in the parent campaign folder aggregate emails from your own smart campaign and all the smart campaigns within the child campaign folder?
Assuming the answer to the above question is 'true', I checked my instance and it was not.

 

When I checked on my instance, The email data found in the child campaign folder(New Campaign Folder) is not visible in the parent campaign folder(Jiwon Heo folder), but it is visible in the grand parent campaign folder(Marketing Internal Training folder).
Can you tell me why it is confirmed like this?
I attached a screenshot with each folder name, so please check it.

- Campaign hierarchy : Marketing Internal Training > Jiwon Heo > New campaign folder

- grand parent campaign folder(Marketing Internal Training folder)

 

- parent campaign folder(Jiwon Heo folder)

 

- child campaign folder(New Campaign Folder) 

 

I'm desperate for help. Thank you.

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Best answer by uditmathur

Hi @jiwonhe ,

 

Although i have not completely understood your business requirement for looking the email stats on the folder. There are better ways to look for like email performance report.

But i think you have some confusion regarding a Campaign Folder & a Folder.

Email stats are visible only for emails that are inside the campaign folder (Parent & Child).

A folder inside a program does not show email stats (either parent or child).

 

1 reply

uditmathur
Community Advisor
Community Advisor
August 8, 2024

Hi @jiwonhe ,

Can you elaborate on exactly what are to trying to achieve or what is that you are looking for from this data.

jiwonheAuthor
Level 2
August 8, 2024

Hi uditmathur,

 

-Campaign hierarchy : Marketing Internal Training > Jiwon Heo > New campaign folder

 

Why doesn't the parent's campaign folder(Jiwon Heo) show email data from the child's campaign folder(New campaign folder)?
On the other hand, the data is showing in the grand parent campaign folder(Marketing Internal Training folder).
I wonder under what conditions this is aggregated data.

uditmathur
Community Advisor
uditmathurCommunity AdvisorAccepted solution
Community Advisor
August 8, 2024

Hi @jiwonhe ,

 

Although i have not completely understood your business requirement for looking the email stats on the folder. There are better ways to look for like email performance report.

But i think you have some confusion regarding a Campaign Folder & a Folder.

Email stats are visible only for emails that are inside the campaign folder (Parent & Child).

A folder inside a program does not show email stats (either parent or child).