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Nick_Nappo
Nick_Nappo
Level 4
April 9, 2018
Question

Email Soft Bounces

  • April 9, 2018
  • 1 reply
  • 3762 views

I just did a very simple program - uploaded 10 contacts into a static list, set up a campaign where an email was sent to those contacts, but all of them soft-bounced.  I made it so they'd get a specific email based on the value in their ListSource, so would that have something to do with it?  Is it the validity of the email address?

Thanks!

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1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
April 9, 2018

It could be many thing, but most likely a anti-spam issue, which can be itself triggered by the sender address, the object, the content... you name it.

Look as the bounce reason / bounce cause lead fields to see whether they are giving you more info.

-Greg

Nick_Nappo
Nick_NappoAuthor
Level 4
April 9, 2018

Well, it said "System send failure: Reply-To address parse error ()" Does

that mean it needs to be a valid Reply To address? Would that be the only

thing holding it back?

On Mon, Apr 9, 2018 at 3:02 PM, Grégoire Michel <marketingnation@marketo.com

SanfordWhiteman
SanfordWhiteman
Level 10
April 9, 2018

Yes.

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