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Celine_Sherlock
Celine_Sherlock
Level 1
January 24, 2018
Question

Email settings

  • January 24, 2018
  • 2 replies
  • 6783 views

Hi, We have a custom role for Marketing and they need to change their email settings by themselves.  However, they do not have admin rights - I gave them access to "access email" in admin and they need to save changes to "From Email and From Label" - it will not save.

Any advice on how to do this.

Regards,

Celine

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2 replies

keithnyberg
keithnyberg
Level 7
January 24, 2018

Hey Celine,

I would double check that you are not trying to edit Admin or Standard role as neither are editable. If you are, it's best to create a new role with the same permissions then update the preferences that you desire. Should have no issue enabling/saving this with a custom role.

Here is some extra documentation that will guide you: Managing User Roles and Permissions - Marketo Docs - Product Documentation

Sincerely,

Keith Nyberg

Grace_Brebner3
Grace_Brebner3
Level 10
January 24, 2018

Hey Celine,

Just to clarify, are you talking about the default from values defined in admin?

Can you confirm that the permission updated is the "access email admin" permission under the "access admin" section of permissions?

Celine_Sherlock
Celine_SherlockAuthor
Level 1
January 24, 2018

This is what I want to change for users (marcom and echannel- both are custom roles with access to Marketing Activities/Design Studio)

Regards,

Celine Sherlock

Global eChannel Operations Manager

Mobile: +353 86 180 62 61

celine.sherlock@vwr.com<mailto:celine.sherlock@vwr.com>

vwr.com<https://www.vwr.com/>

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