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A
Anonymous
September 12, 2018
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Email Sends not delivered.

  • September 12, 2018
  • 4 replies
  • 6316 views

I am working on a project that is still in the testing phase and for some reason, my emails just stopped being delivered this morning. Does anyone have some insight as to why this would happen?

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    Best answer by Grant_Booth

    There is currently a P1 for Marketo's San Jose datacenter - intermittent email delays. There is a notice posted in the Support area: Support

    4 replies

    Grant_Booth
    Grant_BoothAccepted solution
    Level 9
    September 12, 2018

    There is currently a P1 for Marketo's San Jose datacenter - intermittent email delays. There is a notice posted in the Support area: Support

    A
    Anonymous
    September 12, 2018

    Thanks!

    Shari_Horton
    Shari_Horton
    Level 2
    September 13, 2018

    Roger - if this is still the case, suggest a support ticket.  We attempted to send emails yesterday, and they were caught up in the outage.  Ultimately it was discovered they had been lost and we need to rebuild the program and re-send.  Too a support ticket to get it all actioned.

    Annette_Giorda4
    Annette_Giorda4
    Level 2
    September 13, 2018

    We were affected by this over the last couple of days, too.  From my call to support, it was my understanding that any messages not send WOULD NOT be sent out automatically.  It was recommended that we do manual campaigns to capture any emails left in "Pending" status, and deploy manually.

    I didn't get an email alert about this outage and we were scrambling most of the day to see if we had a problem on our end... It would have been nice to get a notice!

      J
      JeffSm6
      Level 6
      September 13, 2018

      Likewise. We had time-sensitive reminder emails that ended up being delivered, but after the event had already begun, which caused some confusion and frustration. Like you, we thought we had made some error on our end, and my support ticket on the matter that I submitted yesterday morning has yet to be replied to.

      R
      Rob_C1878
      Level 2
      September 14, 2018

      We are having the same issue. Some of emails did not even send and now we are having a real delay in a wait step and it has taken 3 days to send half of what should be sent.

      Grant_Booth
      Grant_Booth
      Level 9
      September 14, 2018

      Hi Rob,
      If you were still having issues with this that recently, the problem may actually be something else. If you go to Marketing Activities and click the Campaign Queue tab, do you see a lot of activity there? Especially if these were triggered emails, a delay with a wait step sounds more like it might be that your trigger queue is overwhelmed.
      Grant

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