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A
Anonymous
May 5, 2015
Solved

Email Send Program Default for Success

  • May 5, 2015
  • 6 replies
  • 1784 views
I am working in a client Marketo instance where there was a lot of turnover in the past and things weren't set up optimally. The default program statuses for the Email Send Program have been changed but don't seem to have been made use of. I'm trying to remember what the default settings are. I checked another instance and the settings were Member and Engaged - but neither was flagged as "Success." Is that the default? Or does Engaged = Success by default? If so, am I correct in interpresting "Engaged" to mean Opened or Clicked? With our "regular" Email Blast programs, Opened doesn't count as Success. Thanks in advance for any insight!
 
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Best answer by
It is Member and Engaged, where Engaged was marked as Success

6 replies

A
Anonymous
Accepted solution
May 5, 2015
It is Member and Engaged, where Engaged was marked as Success
A
Anonymous
May 5, 2015
Thank you, Cheryl! And just to confirm - Opened counts as Engaged and, therefore, as Success, in that case. Correct?

Denise
Josh_Hill13
Josh_Hill13
Level 10
May 5, 2015
Denise,

That's up to you.

I usually use Clicked or Fills Out Form as success.
A
Anonymous
May 5, 2015
Josh -

I do too. But I was asking about the default Email Send Program settings (and that's why). :)

Best,
Denise
A
Anonymous
May 6, 2015
It is up to you.  You need to create the smart campaign that changes the status to "Engaged".  We don't do it automatically - only the first status is changed automatically.
A
Anonymous
May 6, 2015
Hi Cheryl,

Thank you very much! I haven't used the Email Send program very often and was under the impression that the dashboard replaced the need to create program status campaigns. Now that I think about it, I suppose that doesn't make much sense since the default statuses are only Sent and Engaged.

Denise
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