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A
Anonymous
October 22, 2015
Question

Email send not using entire list?

  • October 22, 2015
  • 2 replies
  • 1408 views

Besides unsubscribes and bounces, why would an email send not use the entire imported list that had been set up for the program?

Example: list contains 1300 names, but only 1010 were sent and 843 delivered.

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2 replies

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
October 22, 2015

Hi Michael,

Leads could also have been marked Email Invalid, Black Listed, and Marketing Suspended.  It's also possible that records without an email address qualified for your smart list, but they would not be sent the email either.  What I would recommend is looking at the lead records for a few of the leads that didn't get the email and checking in the Lead tab to see if they've been marked with any of the statuses above.

John

    A
    Anonymous
    October 22, 2015

    Thanks John! Will do now.

    A
    Anonymous
    October 22, 2015

    Hi Michael,

    To add to John's post, I would look at the communications limits you have set up in the admin section.

    Thanks,

    Mike

    A
    Anonymous
    October 22, 2015

    Good point Mike, checking now as well. Thank you!

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