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Dan_Stevens_
Dan_Stevens_
Level 10
March 3, 2014
Question

Email Program selecting incorrect winner of A/B test

  • March 3, 2014
  • 5 replies
  • 1738 views
We included an A/B test for an email program last week.  Subject line (B) was the clear winner, yet Marketo identified subject line (A) as the winner.  I’m assuming then that Marketo sent the email with subject line A to the rest of the audience.  Has anyone else experienced this?


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5 replies

A
Anonymous
March 3, 2014
Hi Dan,

Could you please log a support ticket for this issue?

Thanks,
Cheryl
Dan_Stevens_
Dan_Stevens_Author
Level 10
March 3, 2014
I did, Cheryl, but was just wondering if anyone had experienced this in the meantime. I just received this from Support: "This was a bug that was escalated to Engineers and fixed last week. Your email program ran on 2/25-2/26, just before this was reported as fixed."
Dan_Stevens_
Dan_Stevens_Author
Level 10
March 3, 2014
BTW, when these bugs/issues are identified, can Marketo alert its customers so that they refrain from using these capabilities/features until they have been fixed?
A
Anonymous
March 4, 2014
We definitely do that when possible.  In this case, the issue was fixed by the time I found out about it.  















Elise_Musumano
Elise_Musumano
Level 1
February 12, 2019

We had this issue too, Dan.

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