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Alexandra_Ash
Alexandra_Ash
Level 2
July 27, 2016
Question

Email Preheader/Preview

  • July 27, 2016
  • 6 replies
  • 16849 views

Can someone help? We have an image as the first thing in an email, and the URL keeps showing up in the preview section in the email. We tried to add a pre-header in hopes that it would 'override' the URL, and it still didn't work... Any ideas on how to fix this? Thanks!

6 replies

Grégoire_Miche2
Grégoire_Miche2
Level 10
July 27, 2016

HI Alex,

Give a look to the HTML code of your email. The preheader should really show up as the first thing in the body.

@Justin Cooperman​, this is for you

-Greg

Justin_Cooperm2
Justin_Cooperm2
Level 10
July 27, 2016

What email client is that? The preheader should work, are you sure you saved it? Is that the text version of the email?

Alexandra_Ash
Alexandra_AshAuthor
Level 2
July 28, 2016

Hi! Thanks for responding So yes, I saved it ...I double checked just to make sure. Here are screen shots of the text and the HTML...

We use outlook as our email provider...

Alexandra_Ash
Alexandra_AshAuthor
Level 2
July 28, 2016

I'm wondering if this is an issue within Outlook? I sent a sample to myself @ my gmail account and the pre-header worked fine?

A
Anonymous
August 4, 2016

I don't seem to have that option - is that because we have not changed to the 2.0?

Justin_Cooperm2
Justin_Cooperm2
Level 10
August 4, 2016

Yes, Preheader is only in Email Editor 2.0. You should switch! API support will come in the next release and there is no other reason to wait!

A
Anonymous
August 24, 2016

What is the procedure to switch to Email Editor 2! I haven't heard of still on the preheader text towards the editor 2.

Justin_Cooperm2
Justin_Cooperm2
Level 10
August 4, 2016

This issue is being fixed today. There were some pre-header issues with certain types of trigger emails.

A
Anonymous
November 23, 2016

I am also having a problem with pre-headers in an Email 2.0 email. They're not populating in my preview email (Gmail), and when I search the HTML for the text of the preheader, it doesn't come up with anything. I double-checked that the preheader was enabled. Any thoughts? @Justin Cooperman​

Justin_Cooperm2
Justin_Cooperm2
Level 10
November 23, 2016

Can you send me an email with a link to the email asset in your Marketo subscription. I'll have to take a look.

Thanks,

Justin

jcooperman@marketo.com

A
Anonymous
September 14, 2017

Does anyone know the character limit that should be used for pre-header so that it does not crop up on different email clients or devices, i reckon 30 to 35 works best?

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