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ailsadempsey
Level 2
September 8, 2020
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Email Performance Reports - no data for A/B test email sends

  • September 8, 2020
  • 6 replies
  • 5321 views

Hi, 

 

We recently sent an email send program using A/B testing for the subject line. When we now try to create Email Performance and Email Link Performance Reports for this program, the system is coming up with 'No Data Found'. The reports are set up to look at the specific Email Send Program (the asset being unavailable to select due to A/B test) over All Time. 

 

I checked a previous Email Send Program from July where we also A/B tested the subject line - the performance reports for this program are also no longer displaying any data when previously they were working fine. We've also checked our performance reports in Analytics looking at monthly, quarterly and YTD sends - both email send programs are also not appearing there, including the July send which was previously. 

 

Has there been a change to how you view this information for email send programs using A/B testing? Reports for our other sends are working fine. We're able to access some metrics via the dashboard on the program but looking for further details and also to include these programs in our overall performance reports. 

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Best answer by ailsadempsey

We had a reply from Marketo saying it was a known issue - they deployed a patch and the reports are now working as expected for us.

6 replies

Steve_Robinson
Steve_Robinson
Level 1
September 8, 2020

We are not seeing any data in a bunch of our email performance reports, either. I think there's an outage at Marketo, but the status page says all systems go. 

    Jissella_Urquil
    Jissella_Urquil
    Level 2
    September 8, 2020

    I am having this same issue as well today. I've opened a ticket with Marketo. 

    Jon_Wright
    Jon_Wright
    Level 4
    September 10, 2020

    we're also having this issue, just seems to be emails with A/B tests which are not being returned - have raised a case. Has anyone received a response yet?

    E
    evelynekq
    Level 1
    September 10, 2020

    I'm also seeing this issue as well. Even when the email is selected in the setup, and variant are defined, the report pulls blank....

      Amy_Goldfine
      Amy_Goldfine
      Level 9
      September 16, 2020

      Were y'all able to get this resolved?

      Amy GoldfineMarketo Champion & Adobe Community Advisor
        Christina_Dearm
        Christina_Dearm
        Level 2
        September 17, 2020

        We are also having this issue. I put in a support ticket and would recommend everyone else does as well. We used Email Insights as a workaround to export the data we needed. It's annoying as you need to run your own calculations to get % Opened, Clicked, etc but its better than scribing everything by hand from the dashboard! 🙂

        A
        ailsadempseyAuthorAccepted solution
        Level 2
        September 30, 2020

        We had a reply from Marketo saying it was a known issue - they deployed a patch and the reports are now working as expected for us.

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