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A
Anonymous
January 4, 2016
Question

Email Opt out

  • January 4, 2016
  • 1 reply
  • 1405 views

hi everyone,

Was curious if anyone has had this issue. It appears that anyone in SFDC who has opted out of an email, we can't update their record through marketo. The updating we want to do is a simple lead score adjustment and it seems we are unable to do so with our email-opt out. Has anyone else had issues with this?

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1 reply

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
January 4, 2016

You might have a custom sync filter enabled for Unsubscribed != true.  You can open a support case to check.

A
Anonymous
January 4, 2016

great, thank you!

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