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T
Tim_Madel1
Level 3
August 9, 2016
Question

Email Open Decay Report in RCE

  • August 9, 2016
  • 2 replies
  • 1591 views

Something seems broken with this report in my RCE.  When I first open it up the default time frame is 7 days.

I have an email sent on a Tuesday with open rate of over 67% on that Tuesday. 

If I change my time frame from showing emails sent in the past 7 days to emails sent in the past 14 days.  The email on the particular Tuesday seems to disappear.

How would extending the time frame affect the open rate of emails sent on a date included in the original time frame?

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2 replies

A
Anonymous
August 9, 2016

Are there a lot more sends in the last 14 days than the last 7?

T
Tim_Madel1Author
Level 3
August 11, 2016

No

A
Anonymous
August 12, 2016

It should not remove the email from the report.  Has anything else changed with the filter?

T
Tim_Madel1Author
Level 3
August 15, 2016

No - nothing

Very strange....

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