Email not included in newsletter membership, though qualified for smartlist

Forum|Forum|10 years ago
April 18, 2016
2 replies
3167 views

Hi there!

We created a Custom Field to act as a subscription for our newsletter.

This morning we sent out a newsletter. The smart list had this criteria, with the filter set to ALL:

The email was sent out, but I did not receive it, though my email address is subscribed to that list and is not part of any engagement program.

It turns out I'm not even a member for that newsletter send.

Why would that be?

Marketo

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Grégoire_Miche2

Level 10

Hi Ulyana,

I wrote a comprehensive post on this very topic:

-Greg

Ulyana_AvetisovAuthor

Level 2

Hi Greg!

Thanks for your response! I read through your post but I'm still not sure why my email wouldn't even be included in the members tab.

The post mentioned reaching a communication limit, but it appears that even those contacts show up in the members tab in your post. My email is not a duplicate and it's not suspended/unsubscribed/black listed/invalid.

Grégoire_Miche2

Level 10

Hi Ulyana,

As, in your criteria, the one we are sure of is that the List-Monthly newsletter is checked, it only means that you must belong to a Nurturing program somewhere. May be a test one, or one that is stopped or archived ?

-Greg