Email not appearing in Campaign Flow step Send Email Drop Down List | Community
Skip to main content
A
Anonymous
April 12, 2018
Question

Email not appearing in Campaign Flow step Send Email Drop Down List

  • April 12, 2018
  • 3 replies
  • 3958 views

I know the answer is very simple, but I can't find it anywhere in docs or discussion.

I've created and approved an email. It's been tested and is ready to go.

PROBLEM

I added a Send Email Step to my campaign flow. The email I created doesn't appear in the drop down.

I created it under Marketing Activities. It sits in a subfolder of a folder that contains all my local assets.

Thanks in advance.

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

3 replies

Grant_Booth
Grant_Booth
Level 9
April 12, 2018

Are you positive the email is approved? Approve an Email - Marketo Docs - Product Documentation
If yes, then you might try logging into Marketo using an incognito window. If it works in the incognito window, you probably need to clear your browser's cookies to fix the problem.

A
Anonymous
April 13, 2018

It's approved. Cleared the cookies.

Still not working. I've submitted a case to support.

Dan_Stevens_
Dan_Stevens_
Level 10
April 13, 2018

Can you post a screenshot of your program/folders/assets as well as a screenshot of your smart campaign flow?

Grant_Booth
Grant_Booth
Level 9
April 13, 2018

I don't suppose this email is part of an AB test in an email program? If it is, the email name changes to reflect that it's part of a test, and you'll want to type in the name of the program instead of the name of the email.

    M
    mike-29
    Level 4
    April 13, 2018

    Lots of good suggestions in here, and your support case is probably the best way to get this resolved if it is indeed an issue with the UI -- but depending on your setup there's one other thing I'd check:

    Are you using workspaces in your instance?  If so, double-check the workspace the Email and Smart Campaign are in.  If they differ, the email isn't going to be available to the smart campaign.

      Terms & ConditionsAccessibility statement

      Loading footer...