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A
Anonymous
June 26, 2015
Question

email marked as marketing suspend still went through

  • June 26, 2015
  • 2 replies
  • 1877 views

Hello, I have a campaign that says "If has opportunity is true, then Marketing Suspend".  What is strange is that a contact is showing up as marketing suspend and they still received an email blast that we sent.  Any idea why that happened?

Thanks,

mary

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2 replies

A
Anonymous
June 27, 2015

Mary McDermott​

Is there more than one record with that email address? Or did that person receive it through an alias they have set up (marketing@company.com)?

Josh_Hill13
Josh_Hill13
Level 10
June 29, 2015

Is that email marked as Operational?

Are you sure they are Suspended=T?

A
Anonymous
June 29, 2015

Hi Josh

I thought the same thing, and checked.  It is not marked operational.  The contact is marketing suspend true. I attached a snap shot of my smart list and flow.  I can only guess it is related to the opportunity.  Though this contact came up as "blocked" on my email campaign.  Any other thoughts?  Thank you!

A
Anonymous
June 29, 2015

Is contact marked "blocked" and receiving emails when you send?

A Marketing Suspended contact might qualify in a campaign, but will not receive an email.

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