Question
Email load time in Outlook
We sent an email out to our DB this week and have received multiple complaints - all similar. Im copying one below. My boss has this issue and now our customers are having it. We have 1 image in addition to our logo so it's not a template riddled with complex design; very plain and simple with header and footer and plain text in between. What could be the issue?
Complaint:
I wanted to share some feedback on your emails, and note that it may just be me. For some reason, whenever I get a promotional email from CloudBees, like the one below, it takes a really long time to load in Outlook. On the one below, I double-clicked to open it in Outlook, and it was 30 seconds before the content appeared. It’s so strange compared to every other email that I thought it important to let you know.
Complaint:
I wanted to share some feedback on your emails, and note that it may just be me. For some reason, whenever I get a promotional email from CloudBees, like the one below, it takes a really long time to load in Outlook. On the one below, I double-clicked to open it in Outlook, and it was 30 seconds before the content appeared. It’s so strange compared to every other email that I thought it important to let you know.