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Kim_Yearwood
Kim_Yearwood
Level 2
March 22, 2019
Question

email interface

  • March 22, 2019
  • 3 replies
  • 4597 views

I'm on Mac and for the past 2-4 days, my screen display (specifically on email screen "Preview") has scroll tabs that are as long and wide as the page. So, I can't scroll up & down or left & right while reviewing the email. I have tested this on Firefox, Safari, and Chrome and all 3 browsers have the same issue. Does anyone have a solution? Thanks.

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3 replies

Dave_Roberts
Dave_Roberts
Level 10
May 9, 2019

Kim-

I haven't seen anything like this before in a few years of email 2.0. It might have something to do with the layout/code you're using and maybe something isn't scaling correctly outside of the editor. Have you seen this type of behavior for all of your emails or is it just certain ones? To be sure, I'd maybe try and spin up a new email using one of the Marketo Library templates -- while they're not really "professional quality" for today's email landscape they should at least be consistent in terms of working with the editor. I'd say if you load one of these and the problem persists, there's probably something funny going on that might warrant a support ticket.

Kim_Yearwood
Kim_YearwoodAuthor
Level 2
May 10, 2019

Thanks, Dave - that was a great idea to test with an original Marketo template. You can see from my attached screenshot that it did not resolve the problem. But it was a good idea for comparison. I have 2 sets of scroll bars that are so long they will not allow for me to scroll down the page to view the entire email. So I have been using a mouse scroll.

Valerie_Whitin2
Valerie_Whitin2
Level 4
May 13, 2019

I don't have an answer but I have noticed the same behavior recently. The only ways I've been able to work around it is to either zoom the page way out. And/or if you click on the email and scroll down with the arrow keys on the keyboard it seems to work.

Ronnie_Duke2
Ronnie_Duke2
Level 3
May 13, 2019

Hey Kim - 

I would suggest checking a few things:

Your screen size
Does it still happen if your Mac is connected to an external/larger display? I've seen weird Marketo display issues on smaller Macbooks like 13"

Browser zoom

Make sure your browser zoom is set to 100%. Websites can misbehave when the browser is zoomed in or out

Are you using Sky?

Some of the UI appears to still be being flushed out on various screen sizes.

Kim_Yearwood
Kim_YearwoodAuthor
Level 2
May 14, 2019

Hi Ronnie - thanks for the suggestions. I currently run 2 large monitors (24" 27") set at different resolutions and the Marketo Preview screen exhibits the same issue on both screens. I double-checked my browser zoom & it is at 100%. As Valerie had mentioned above, only if I zoom way out will the scroll bars become functional. No, not using Sky. It's odd: in the Edit Draft mode, the scroll bars are fine, but become huge Godzilla scrollers in the Preview Mode.

Ronnie_Duke2
Ronnie_Duke2
Level 3
May 14, 2019

Yeah that is bizarre... Especially when it is consistent across all browsers. What version of mac OS are you running? Also wondering if maybe you have any accessibility features turned on?

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